Privacy Policy
Delamore Privacy Policy
1. Who are we?
Delamore Art
Delamore Estate
Cornwood
Ivybridge
Devon
PL21 9QT
Telephone: 01752 837236
Email enquiries@delamore.com
2. What information we collect and why.
Ticket purchasing process – we collect your name, address and email in order to administer and fulfil your ticket order in accordance with UKGDPR Article 6 (1) (b). Payments and payment details are handled by a recognised third-party payment system. Your information will be retained for as long as required in order to complete the ticket purchasing process.
Mailing List – should you sign up for our mailing list we will keep your name and email address for the purpose of sending emails about Delamore Art and related events. Emails will be sent via a bulk email sender i.e. Mail Chimp which will always include an option to unsubscribe should you no longer be interested. You can also unsubscribe by commenting in the Contact form or by emailing directly to admin@delamore.com in accordance with UKGDPR Article 6 (1) (a). This will be retained until the user unsubscribes, or the email address provided no longer works.
We operate CCTV cameras throughout the Gallery and gardens. We use it for three main purposes:
· Protecting the health and safety of employees and visitors
· Protecting our collections; and
· Preventing and detecting crime and antisocial behaviour
We retain CCTV for a maximum period of 30 days before it is automatically deleted.
3. Your rights
You have rights under the UK GDPR:
(a) to access your data
(b) to be provided with information about how your data is processed
(c) to have your data corrected
(d) to have your data erased in certain circumstances
(e) to object to or restrict how your data is processed
(f) to have your data transferred to yourself or another business in certain circumstances.
You have the right to take any complaints about how we process your data to the Information Commissioner:
https://ico.org.uk/concerns/
0303 123 1113.
Information Commissioner's Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Delamore. References to "our Website" or "the Website" are to delamore-art.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Delamore
Delamore Arts, Delamore Estate, Cornwood, Ivybridge
PL21 9QT
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Stripe (Checkout)
